Omitir navegación

Política de devoluciones de Sears

STANDARD SEARS Return Policy - Effective with sales starting February 7, 2018

We want you to be satisfied with your purchase.


Most products can be returned in new condition, with the original packaging (including accessories, manuals and parts) along with your receipt. Please see our terms and conditions below.

After the return period, or if the item has been used, the manufacturer's warranty may apply. See your owner's manual for specific product details & proper handling.



  • will be issued in the same form as the original method of payment.
  • with a gift receipt will either be exchanged or refunded in the form of a gift card.
  • may require identification.


¿En realidad quieres saber cómo devolver o cancelar un pedido? puedes leerlo aquí


Return Policy*

*Exceptions and Other Terms may apply

(see below)

Shop Your Way Member





Purchases without

delivery or installation



45 días



30 días

  • Shipped returns will deduct applicable shipping charges from your refund, unless the return is a result of our error.
  • Purchases made between November 1st and December 24th have an extended return period through January 31st for non-members and either January 31st or 45 days from date of purchase for members, whichever is longer.




Purchases with

delivery or installation





30 días

  • Return time period begins from the date of delivery or installation.
  • You have 3 days to notify us of any damages (see RETURN POLICY EXCEPTIONS and OTHER TERMS).
  • Cancellation, restocking and delivery pick up fees may apply (see RETURN POLICY EXCEPTIONS and OTHER TERMS).

Purchases in Mattresses:

- Mattresses,  foundations

180 días

with 30 day adjustment period required

Eligible for returns day 31-180

  • Return time period begins from the date of delivery.
  • Mattresses must be in use for 30 nights before being eligible for a comfort return.
  • After the 30 nights, you can request a one-time comfort return.
  • Where permitted by law, a pick up fee will be charged for our delivery team to pick up the mattress or foundation from its location and a 15% cancellation or 15% return fee* will apply.
  • You have 3 days to notify us of any damages (see RETURN POLICY EXCEPTIONS and OTHER TERMS).

- Headboards and footboards

30 días


- Adjustable foundations / bases


Returns must be undamaged, unsoiled and free of stains or infestations. Deberán tener todas las etiquetas legales.


If you choose an upgraded model for replacement, any increase in price will be your responsibility.


Exceptions and Other Terms

The Exceptions and Other Terms below apply to both Shop Your Way members and non-members.


Sears Return Policy Exceptions and Other Terms

Delivered furniture and Indoor Upholstered furniture – 7 Days to Return:

  • Delivered wood furniture and indoor upholstered furniture, including recliners and sofas must be returned within 7 days of purchase.

Postpaid cell phones – 14 Days to Return:

  • Postpaid cell phones must be returned within 14 days of purchase & may be subject to early termination fees depending on the carrier contract. Pasados los 14 días, se debe tratar con el proveedor directamente en caso de tener algún problema.

Non-Returnable Items:

  • Automotive products that are installed are covered under specific product warranties provided in connection with auto services & are listed on the invoice.
  • No returns on Valentine, Easter, Halloween and Christmas product after the holiday. Holiday season items purchased after the holiday are final sales and no returns will be accepted.
  • Los artículos personalizados, incluyendo joyas personalizadas, no tienen devolución.  Prescription drugs, and gift cards cannot be returned.
  • Opened music, movies, software, video games, and collectibles cannot be returned, but if defective, they can be exchanged for an identical item.
  • Whole house standby generators
  • Si usted devuelve un artículo para cambiarlo, la mercancía de reemplazo que reciba no podrá ser reembolsada, sino que sólo será elegible para cambio.
  • Delivery, labor &/or installation fees will not be refunded


Additional Fees (not applicable where prohibited by law, item is defective, or incorrect product was delivered):

  • A 15% cancellation fee will be charged on any Special Order Item cancelled more than one day after purchase, but prior to delivery.
  • A 15% restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters and built-in home appliances, and any opened consumer electronics, patio furniture, gazebos, canopies, pergolas, air conditioners, dehumidifiers, space heaters and grills.
  • A pick up fee will be charged for our delivery team to pick up the item from its location



  • Damage reporting requirements:
  • Revisa cuidadosamente las compras al momento de la entrega.  If any visible or functional damage is noticed, delivery should be refused.  By accepting delivery, you are acknowledging that the items have arrived in working order.
  • You must report any damage (visual or functional), within 3 days of delivery to be eligible for a return.  If these items are not reported within this time frame, the return will not be accepted.
  • If a product arrives damaged or does not work properly when you receive it, we will repair it, replace it or offer a refund. Repair, replacements or refunds are at the discretion of Sears.  


To report damages, call 1-800-732-7747



Mattress and Foundations:

Sears asume el compromiso de entregar al cliente el colchón correcto. Our return policy for mattresses & foundations gives you the chance to adjust to your new bed. You must use the mattress set for 30 nights before requesting a return. If after the 30 night adjustment period you are not satisfied, you have between the 31st day & the 180th day after the delivery date to request a one-time comfort return for a different mattress & foundation of equal or greater value. Where permitted by law, a pick up fee will be charged for our delivery team to pick up the mattress or foundation from its location & a 15% return fee* will apply.

Bedframes and Head/Footboards:

May be returned within 30 days of the delivery date with an original receipt if the product is undamaged & you return all original accessories.



Not Returnable Items:

  • Adjustable foundations / bases.  Consulta la garantía del fabricante.
  • Display mattresses are purchased AS IS with all faults.  Todo el riesgo con respecto a su calidad y rendimiento queda a cargo del comprador. Display mattresses are not covered by any warranty & they are not eligible for return, price adjustment, exchange or comfort guarantee.  Todas las ventas de colchones en exhibición son definitivas.  Si después de la compra el colchón resultara defectuoso, el comprador y no el fabricante, distribuidor o revendedor deberá hacerse cargo del costo total de cualquier servicio de mantenimiento o reparación necesarios.


To Request a One-Time Return, please call 1-800-479-5899.


Marketplace Items – Learn more about Sears Marketplace:

  • tiene una sociedad con los vendedores de Marketplace, que son empresas independientes que venden artículos en nuestro sitio web. These items cannot be returned to a Sears warehouse or to your local Sears store.
  • All returns of products sold and fulfilled by a third-party seller, including damaged and incorrect products must be returned directly to such third-party seller.
  • Cada vendedor tiene su propia política de devoluciones y sus propios requisitos para dichas devoluciones. You can find these on Marketplace seller page, which can be found by clicking on the name of the seller from the product page and then on the seller's return policy link.
  • For items sold by a Sears Marketplace vendor and fulfilled by Sears, returns can be made via shipping to the facility indicated on your packing slip. Returns cannot be returned to a Sears store location.
  • Tenga en cuenta que por el momento Sears no admite devoluciones de pedidos internacionales vendidos o enviados por vendedores independientes. Todas las ventas internacionales de productos vendidos o enviados por comerciantes independientes son definitivas.

leer nuestra garantía de Markeplace


Compras en Lands' End

Garantizadas por Lands' End. Period. If you're not satisfied with any Lands' End item purchased Online, in the Lands' End Catalog, or at a Sears Lands' End Shop, return it at any time with your receipt. Si hizo su compra en Lands' End Inlet, debe devolverla en cualquier sucursal de Lands' End Inlet. Si hace su devolución en la tienda sin un recibo, le emitirán una tarjeta de regalo de Lands' End. Online returns without a receipt cannot be returned at a Sears store.

más información en Lands' End


Devolución de artículos de Sears Outlet

Las tiendas Outlet de Sears tienen una política de devolución diferente. Los artículos comprados en las tiendas de Sears Outlet solo se pueden devolver en esas tiendas.



Devolución de artículos de Sears Parts Direct

Sears Parts Direct tiene otra política de devoluciones. Para ver la versión completa de su política de devoluciones, visite Sears Parts Direct.

Puede procesar una devolución de Parts Direct en muchas tiendas Sears. Debe presentar una autorización de devolución. Puede solicitarla en línea o ir a una tienda y pedir a un vendedor que le ayude.

solicitar una autorización de devolución de Sears Parts Direct

Con una autorización de devolución puede imprimir una etiqueta de envío de devoluciones o devolverla en una sucursal de Sears cercana.


Points earned by Shop Your Way Member:

Los puntos acumulados por un socio de Shop Your Way por un artículo que sea devuelto serán removidos de su cuenta de Shop Your Way.  If there are insufficient points in the account to be removed, the return amount may be reduced by the value of the points shortfall. See for more details.


Promociones de promoción:

If you return an item bought as part of a promotional offer, we will refund what you return minus the value of the discount, bonus item, or points earned. Examples: award cards, gift cards, free or bonus items received with purchase. Shop Your Way Points earned on the item will be removed from your Shop Your Way Account. We may reduce your refund amount if there is a points shortfall. Visite para más detalles. Multiple-buy discounts are pro-rated among all items: if some are returned, the refund will be reduced by their pro-rated discount. Note that certain Award cards may have an expiration date which will be on the face of the card.


Nos reservamos el derecho de limitar o declinar un rembolso o cambio.